Privacy policy

Updated November 6, 2026. This policy explains what personal information Kookumu collects, why, who we share it with and how to use your rights, under Québec's Act respecting the protection of personal information in the private sector.

This English version is a translation. If it differs from the French version, the French version applies.

Person in charge of personal information

The person in charge of the protection of personal information at bidewio, Ltd. (Kookumu), 3440 chemin des Quatre-Bourgeois, Québec, QC G1W 4T3, Canada. Email: bonjour@kookumu.com. Phone: 418-254-6906.

What we collect

• On the home page:
  • where you're looking: what you type (postal code, ZIP code or city) or, only if you tap "Use my location", your device's position, rounded to about 100 m. From it we get the city, the area and the province or state;
  • for the free demo (Québec): your phone number, to call you. We keep an encrypted fingerprint of it so the demo stays at 2 tries a day. We keep the number itself only if you tick the text box;
  • for a booked demo: your number and the time you picked, to call you then;
  • for the waitlist (outside Québec, or for a service we don't offer yet): your email or cell number, to write to you once when we launch in your area;
  • your consents: the date and the exact wording of the boxes you ticked;
  • the language of the site you used, the site you came from (for example facebook.com, without the rest of the address) and the campaign tags in the link (utm), so we know which posts work;
  • an encrypted fingerprint of your IP address, to prevent abuse;
  • the recording of the demo call, kept 30 days.
• In the search form: name, phone, email, the car you want, budget, down payment, area, credit situation in plain words, and anything else you choose to write.
• When you pay: Stripe processes your card. We get your name, your email and the payment confirmation, never your card number.
• During calls to businesses: the recording and transcript of the calls, and the businesses' answers. Businesses are told the call is recorded, and recordings go to the client who asked for the search.

We never ask for your social insurance number, your credit report or your banking information. Please don't write them in the form.

Why

To run the demo and your search: pick dealerships near you, call them, give you their answers, cancel your card authorization if needed and answer your questions. If you tick the text box, to send you a text after the demo with a link to create your account. If you book a demo, to call you at the time you picked and, if you tick the text box, to text you a reminder before the call. If you join the waitlist, to write to you once when the service opens in your area. You can reply STOP at any time.

Who we share it with

• The dealerships we call for you, with your consent: your first name, the car you want, your budget, your down payment and your credit situation in plain words.
• Our service providers, acting for us: Stripe (payment), Cloudflare (site hosting, database, cookie-free analytics), Telnyx, ElevenLabs and Twilio (phone calls, text messages and transcription), Cloudflare and Google (email). These providers may store information outside Québec, including in the United States.

We don't sell your information and we don't use it for advertising.

How long we keep it

• The fingerprint of your IP address: 30 days.
• Your phone number (if you ticked the text box) and the precise position or postal code given for the demo: 6 months, then we delete them, unless you create an account.
• The number given for a booked demo: until the call, then 30 days.
• Your email or cell number given for the waitlist: until the launch message, and 2 years at most.
• Your search information and call recordings: 6 months after your search ends, then we destroy them, except payment records the law requires us to keep longer.
• Proof of your consents (date and wording): as long as the law requires.

Your rights

You can ask to see your information, have it corrected or deleted, or withdraw your consent, by writing to bonjour@kookumu.com. We answer within 30 days. If you're not satisfied, you can complain to the Commission d'accès à l'information du Québec.

Cookies and analytics

This site uses no cookies, no ad pixels and no tracking tools from other companies. We count visits anonymously: views per page and per demo step, with no identifier. Cloudflare Web Analytics also measures traffic, without cookies. Your language choice stays in your browser only (local storage) and is never sent to us.

Your device's location is off by default: it's used only if you tap "Use my location", and your browser asks for permission first.