Trust and guarantees
Your card is authorized before you see the result. Here, in plain words, is what happens to your money, who is behind Kookumu and how to reach us.
Our promise
"You pay $4.95 CAD, plus taxes, for each documented answer from a dealer, up to 20 answers: the most you can be charged is $99 CAD, plus taxes."
"If no dealer gives a documented answer, we cancel the authorization and you pay nothing."
"If you cancel before the calls start, you pay nothing: we cancel the authorization, at the latest when it runs out."
These sentences are from our terms of service, section "Price and payment".
How the card hold works
"At checkout, your card is only authorized for that maximum: the amount is held, not charged. You're charged after we send you the table of answers, for the number of documented answers you got, and the rest of the authorization is released."
"A person on our team approves the amount before any charge."
"A card authorization lasts about 7 days: if the table can't be sent in that time (for example, if the form comes in late), we charge only for the documented answers already obtained, or nothing if there are none."
$4.95 CAD + tax per documented answer, up to $99 CAD + tax. A dealer's clear no counts as an answer; a call nobody picks up costs nothing. Payment goes through Stripe; we never see your card number.
Who is behind Kookumu
Kookumu is a service of bidewio, Ltd. (bidew.io), 3440 chemin des Quatre-Bourgeois, Québec, QC G1W 4T3, Canada.
We don't sell, lease or buy any vehicle, we don't negotiate on your behalf and we take no commission from dealers. The voice assistant always answers honestly if asked whether she's an AI.
Contact us
Email: bonjour@kookumu.com. Phone: 418-254-6906.